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Cross-posted from CloudAve by Ben Kepes.
Gentry Underwood, the head of Knowledge sharing at design house IDEO claims that designing solutions that work requires finding the triggers that drive individual motivation. Designing simplicity and intuitiveness into the UI and building the solution to integrate into existing workflows.
The very structures we use to handle scale as organizations grow inhibit collaboration and knowledge sharing while the hierarchies inherent within organisations encourage silos. Many organizations that try to use technology to facilitate knowledge sharing and collaboration don’t see much ROI and a thought that is close to my heart, think about the people – it’s not just about the technology. In the past IDEO experimented with always-on video conferencing, called “wormholes”.
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