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Ben Kepes
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Cross-posted from CloudAve by Ben Kepes.

Gentry Underwood, the head of Knowledge sharing at design house IDEO claims that designing solutions that work requires finding the triggers that drive individual motivation. Designing simplicity and intuitiveness into the UI and building the solution to integrate into existing workflows.

The very structures we use to handle scale as organizations grow inhibit collaboration and knowledge sharing while the hierarchies inherent within organisations encourage silos. Many organizations that try to use technology to facilitate knowledge sharing and collaboration don’t see much ROI and a thought that is close to my heart, think about the people - it’s not just about the technology. In the past IDEO experimented with always-on video conferencing, called “wormholes”.

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Ben Kepes

Initially posted on CloudAve - home of specialist cloud computing and SaaS commentary

From the program - Social media is all the rage in the consumer world and with some of the world’s leading consumer brands. Now businesses of all types and sizes are exploring the use of social media both for internal purposes and as a communications conduit to the outside world. But do the same principals and lessons learned from the consumer world apply to businesses? It’s time to get serious about social media adoption in business and ask the tough questions. What are we trying to achieve? Can social media possibly scale for enterprise consumption? How has social media proven effective and how are we measuring its effectiveness?

Peter Kim, Senior Partner, Dachis Corporation
Ben Foster, Strategy and Content Manager, Allstate Life Insurance
Greg Matthews, Director, Consumer Innovations, Humana
Morgan Johnston, Manager Corporate Communications, JetBlue Airways

Social media sometimes is a tool to solve a problem that doesn’t exist – a cure chasing tool. Allstate has department called and for social.. and feels a need to use the tools to partner with organisations to asses where problems lie. Social media is a great tool within Jet Blue for;

  • Real time “taking the pulse” of the feeling of the community
  • Engaging with the community
  • The ability to inform (730k Twitter followers helps!)
  • Humanising the company

Humana is trying to reinvent themselves as a health – company more than just a healthcare company – social media and marketing helps them to innovate and find the bleeding edge ideas that will help transform the company. They created a site to gather some ideas – most of which will never see the light of day but some that might.

How do we incentivise and enable collaboration within an organisation? How to make it part of the fabric of the company? Enterprise 2.0 helps with this, embedding the tools that enable the cultural shift within an organisation – give the tools to the staff and stand back ie not try and control the use of them.

Two emerging areas where enterprise 2.0 stuff matters: customer service and innovation/new product development. Tension between top down and bottom up – also a company like Humana needs to be very aware of privacy with regards customer records so approaches it more by creating separate externally facing tools that don’t connect directly with internal data.

In development their is always tension between IT and the social media evangelists – need to get people in the same room to talk about their relative perspectives. It’s hard for IT given that as soon as something goes wrong they get nailed – and in a modern, social media driven world rapid development doesn’t sit particularly well with the traditional IT perspective (scope, develop, test, release) – need to deal with the concerns from both sides.

Things are merging – IT conferences talk about social, PR conferences talk about social. Social media is becoming the hub around whic

Janetti Chon

Wednesday, June 24 12:30 – 4:30 pm

Enterprise2Open (tag #2open) is open to anyone who would like to attend. This open event blends some pre-scheduled content with an open grid where the attendees fill in the sessions they either want to discuss or present themselves. As the official “unconference” of the event, Enterprise2Open is the perfect place to connect with other attendees and share your knowledge and experiences.

To propose a topic and for more details, please visit the Enterprise2Open wiki.

Register for your Free Enterprise2Open pass, which gives you access to all of the conference activities listed on our ‘What’s Free‘ page.

Enterprise2Open 2009 sponsored by -

2open-sponsors

Janetti Chon

What’s going on today, Wednesday, June 24th at the Enterprise 2.0 Conference in Boston?

Expo Pavilion

Throwing Sheep in the Boardroom Book Opening at 11:30 am, see over 40 companies exhibiting in the Expo Pavilion. Be one of the first 200 people in the doors and get a free copy of Throwing Sheep in the Boardroom: How Online Social Networking Will Transform Your Life, Work and World, co-authored by keynote Matthew Fraser. Closes at 6pm.

OpenText Lounge
Let’s Lounge! Recharge, relax, and network with other attendees at the Open Text Lounge in the Expo Pavilion. Stop by between 11:30 am and 6:00 pm as Open Text showcases their latest social media solutions for the enterprise.

Cocktail Reception
Mingle with exhibitors and fellow Enterprise 2.0 Conference attendees at the two Cocktail Receptions on the Expo Pavilion floor. 4:30-6:00 pm (Expo Pavilion). Sponsored by Microsoft.

e2open-6c

Where the Attendees are the Presenters

12:30 – 4:30 pm (Room Lewis)

Be sure to join your fellow Enterprise 2.0 Conference attendees at Enterprise2Open. As the official “unconference” of the event, Enterprise2Open is the perfect place to connect with other attendees and share your knowledge and experiences. To propose a topic for a pre-scheduled session, go to the Enterprise2Open wiki.

Janetti Chon

Meet with leading vendors and notable start-ups in the Expo Pavilion, and learn about the latest tools and technologies through a series of free sessions open to all attendees.

Tuesday and Wednesday (11:35am - 5:55pm)

market-leaders-track

Ben Kepes

Cross posted from CloudAve - specialist cloud computing and SaaS blog

Jascha Franklin-Hodge, Chief Technology Officer & Founding Partner, Blue State Digital looked at the strategies and tactics that helped put Barack Obama in the White House. Blue State is a five year old company that helps leverage social media for primarily issue or event based clients – from elections to humanitarian disasters to fundraising events.

Some statistics;

  • Over 1 billion emails sent to over 13 million email addresses
  • Over 1 million SMS subscribers
  • Over 200000 offline events planned via the web
  • Organised 35000 volunteer groups
  • 14.5 million hours of YouTube content viewed
  • Raised $770 million

Lessons we can learn from the online Obama campaign

  1. Drive Action - be true to medium, think about the use case
  2. Be Authentic - don’t do press release to email, send email from a person within the organisation, ensure a consistent voice
  3. Create Ownership - turn users into advocates, crucial to turn people into active rather than passive participants, connect people with each other, solicit ideas from the community
  4. Be Relevant
  5. Create a Strong, Open brand - consistent, professional, polished
  6. Measure Everything – emails, online advertising, engagement, fundraising
Janetti Chon

Register today for a FREE Expo Pavilion Pass and join the largest gathering of people ready to connect teams and harness collective intelligence with social tools and 2.0 technologies. It’s your ticket to three days of exhibits, sessions, networking events and special programs.

See our ‘What’s Free‘ page for more details on all the Enterprise 2.0 Conference activities you have access to.

And if you’re interested in taking advantage of the industry networking this week in Boston, see our evening events page for details on what’s going on.

Expo Pavilion Hours

Tuesday, June 23:
Wednesday, June 24:
11:30 am – 6 pm
11:30 am – 6 pm
Janetti Chon

What’s happening Tuesday at the Enterprise 2.0 Conference?

Keynotes
8:30 – 11:30 am
Hear big-picture ideas from industry thought leaders and real-life case studies from large organizations in the Harbor Ballroom.

Tuesday’s Keynotes Include:

  • my.barackobama.com: The Secrets of Obama’s New Media Juggernaut (Jascha Franklin-Hodge)
  • Throwing Sheep in the Boardroom: How Online Social Networking Will Transform Your Life, Work and World (Matthew Fraser)
  • Open Enterprise 2009 (Oliver Marks and Stowe Boyd)
  • The Winning Open Enterprise 2009 Case Study (TBD)
  • Enterprise 2.0 Reality Check – What’s Working, What’s Not, What’s Next (Matthew Fraser, Christian Finn, Nate Nash, Nate Callahan and Ross Mayfield)
Expo Pavilion
Opening at 11:30 am, see over 40 companies exhibiting in the Expo Pavilion. Be one of the first 200 people in the doors and get a free copy of Throwing Sheep in the Boardroom: How Online Social Networking Will Transform Your Life, Work and World, co-authored by Matthew Fraser.
Throwing Sheep in the Boardroom Book

Free Sessions
Open Enterprise In Depth Session
3:30 – 4:30 pm
Find what’s really happening with E2 adoption in large organizations — the good and the bad — at this general session open to all attendees.

Tuesday’s Sponsored Sessions
2:15 – 3:15 pm
Real World: Customer Edition – Stories About Social Computing Deployments
Sponsored by
microsoft

3:30 – 4:30 pm
Enterprise 2.0: Work, Productivity and ROI
Sponsored by
telligent

Market Leaders Sessions
11:35 am – 5:55 pm
Learn about the latest 2.0 tools and technologies for business through this series of free sessions open to all attendees on the Expo Pavilion floor

Cocktail Reception
Meet, mingle and raise a glass with fellow attendees at tonight’s cocktail reception on the Expo Pavilion floor from 4:30 – 6:00 pm
Sponsored by

microsoft

Ben Kepes

Cross posting from CloudAve - specialist Cloud Computing and SaaS blog.

If you’re moving towards cloud computing, what’s your shortlist? What questions should you ask? What answers should you demand? Join this panel of analysts and cloud computing experts as we build a selection criteria live, arming you with the facts you need to pick a cloud solution that’s right for you.
Speakers:

  • Tony Lucas, CEO, XCalibre
  • Simon West, Chief Marketing Officer, Terremark
  • Alex Barnett, Group Manager, Intuit Partner Platform and IDN, Intuit
  • Jason Hoffman, Founder and CTO, Joyent

A discussion about dedicated versus agnostic platforms ? Alex Barnett pointed out that the Intuit Partner Platform is agnostic ie not targeted specifically to service Intuit parent company applications. (Disclosure ? I?ve done a little bit of work with Intuit on the partner platform while in Boston)

A general discussion on conflicts of interest ? don?t cloud providers have conflicts of interest in wanting to help users waste cycles versus helping them optimize their operations. Some good comments about the cloud computing relationship being more of a partnership ? when transparency and mutual benefit prove value and encourage customer loyalty.

Plenty of discussion around the costs of cloud computing ? which is always a shame ? I?ve long said that selling cloud computing based purely on cost savings is not only potentially wrong, but also a mistake in that it forgets the real value to be derived from this stuff. I?d have thought at an event like this the cost discussion would have been left behind.

Are enterprises only after ?legacy? component-centric clouds or will they eventually want to rebuild their apps for scalable services? Originally most organisations were looking at ?skunk works? applications ? now they are getting more comfortable with the concept and moving to more core functions. The comment was made that ?nobody ever got fires for buying from IBM?? Vendors report being scared off cloud computing by traditional vendors deriding cloud computing services as unreliable. Alex Barnett talked about the IPP where, he said, Intuit adds value to third party SaaS vendors by creating a trust relationship ? gaining some of the halo of trust from Intuit as the platform provider.

Finally a brief discussion about private clouds, whether they are real and how providers work with them. A reminder of the presentation this morning where it was mentioned that cloud computing is a way of thinking about openess more than a location. As such a provider with their own virtual data centre that is thinking about how data will work and interrelate with the outside world can justifiably claim to be a cloud computing user.

Related Posts From Cloud Ave:

Ben Kepes

Cross posting from CloudAve - specialist Cloud Computing and SaaS blog

First session of the Enterprise 2.0 conference 2009 and how could I resist this one… “Cloud Computing, A Real World Guide”.

Alistair Croll, Co-author, “Complete Web Monitoring” and Principal Analyst, Bitcurrent

“Cloud computing is like modern art – I can’t describe it but I know it when I see it”. Apparently Amazon Web Services has over 60000 customers of which the majority are (somewhat surprisingly) enterprise level. An interesting analogy that cloud computing is either like soup or stew – either very configurable or easy to digest but “one size fits all”. Google app engine is soup – you can code in any language so long as it’s Python or Java – but if you fit to their rules – it’s easy, quick and simple. Amazon as an example of stew – more complex but more flexible.

Why to switch to clouds;

  • Better economics (but not always – and unhelpful to only seel cloud computing based on cost savings)
  • Developer empowerment

Croll gave the example of when The Washington Post got access to Hilary Clinton’s diaries during the election and compared the time and cost of making those diaries searchable on a local processing base versus in the clouds. They used cloud computing to convert more than 17,000 pages into a searchable database within twenty-four hours.

Croll talked around the case of Coghead – the PaaS provider that is now in the deadpool. He pointed out that developing for an agnostic PaaS provider makes no sense – leveraging a user base (a la force.com withsalesforce.com, the Intuit Partner Platform with QuickBooks) makes much more sense. He also reminded people that thinking about mobility is important for startups – building an application that is inherently tied to any one particular platform is risky in that it very much limits the possible exit strategies that can be followed.

He told the story of one massive financial services company that is considering moving all of its IT infrastructure over to Google – he wasn’t prepared to divulge details (not surprisingly) but indicated that this enterprise was adamant that Google could do it better than they themselves could with internal infrastructure.

Pick the right battle – the best place for an enterprise to use cloud computing Croll suggests are;

  • Places where traditional IT wasn’t used before because of cost, time or process limitations (witness the Clinton diary example above)
  • Where lower concerns exist around security, configuration and control

Croll pointed out a CapGemini study that found that “over 80 percent of the information a worker needs to complete their job is held outside of the organisation” and as such we should embrace being more porous with the outside rather than siloing data. He contrasted it to a similar report done 20 years ago where the figure was 20%.

A cautionary tale: the Ada language that NASA used in the eighties to replace some Fortran… While the results that Ada could bring where very attractive, it never achieved critical mass – the naysayers blocked adoption of something new while the evangelists promised too much, too soon.

An amusing metaphor – Croll pointed out that in the early days of electricity those who worked with its generation and distribution where superheroes – now they’ve been relegated to being smelly dirty workers as electricity moves to being a core utility. He contends that the same will occur with those he calls “server huggers” – as the cost of computing trends towards zero, the infrastructure behind that will become a complete commodity utility.

Croll then went on to try and refute Nick Carr’s assertion about cloud computing being a utility item like electricity – he pointed out lack of standards, low levels of interoperability, compliance requirements and the sheer number of services that a business may be able to use as being reasons that cloud computing should be thought of as different. To be honest I think his points were somewhat flawed – much of the issues he brought up are symptoms of an immature market rather than failings with cloud computing per se. In essence he was contrasting the entire cloud stack with only one level of electricity as a utility. A fairer contrast would be contrasting generation only with cloud processing.

Croll spent some time discussing the concerns and unknowns around the use of meta-data. He used the example of the image view data that Flickr has with individual images – possible a better example (given the audience) would have been the use of aggregate data for benchmarking as we’ve discussed recently with regards to mint.com.

And lastly the kitchen-aid analogy – it used to be that motors were expensive and attachments were cheap – hence buying a kitchen-aid and a bunch of attachments that go with it. A similar thing is happening with computing – once processing was expensive but attachments were cheap. Now everything has its own processing as the cost of processing plummets. Now what is important is the synchronisation, it’s an evolution towards ubiquitous computing where everything should be available everywhere – the ultimate move from a device centric world to a data-centric one.

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