I’ve been spending some time lately with social business and collaboration consultants, Oliver Marks and Sameer Patel, discussing where we’re headed with the Enterprise 2.0 industry and the role the Enterprise 2.0 Conference plays as a catalyst for this market. Oliver and Sameer spend their days helping companies - large companies - understand how best to leverage social and collaborative tools.  But what I find refreshing in our conversations is that they move very quickly to focus on what we’re trying to achieve with these technologies and strategies.  How are we utilizing Enterprise 2.0 to achieve demonstrable and measurable results?

As an industry we’ve spent a lot of time discussing the merits of social and web 2.0 tools in business.  That’s been an important part of the Enterprise 2.0 conversation as I firmly believe that the disparity between consumer technology and business technology has largely fueled the Enterprise 2.0 market.

At our Boston conference I heard time and time again, “it’s not about the tools, it’s about adoption.”  The burning question was how to change the business culture to better utilize these tools. There’s no question that culture and adoption play a massive role in being successful with Enterprise 2.0 but there’s more to this.

What many Enterprise 2.0 experts and practitioners fail to recognize are the end results they are trying to achieve.   Yes, replacing the corporate intranet with a wiki is generally a major step forward for businesses. But the promise of Enterprise 2.0 goes far beyond that, into functional areas within the organization that can also benefit from the underlying framework, strategies and tools that comprise Enterprise 2.0.  That’s where the real value lies and that’s also the trickiest part to fully understand, dissect and integrate with an enterprise-wide strategy.

With Oliver and Sameer’s help and guidance, our San Francisco conference is going to tackle this challenge through a series of sessions and half-day intensive workshop that Oliver and Sameer will co-chair. The workshop will address how to build a business case for enterprise-scale performance acceleration - a must attend program for anyone tasked with driving a company-wide Enterprise 2.0 strategy.  The breakout sessions will look at how an Enterprise 2.0 strategy can unlock value in specific functions within business including; business partner networks; customer support and collaboration networks.

Oliver and Sameer are putting tremendous effort into this program to provide attendees with actionable information and best practices. We hope to build on this program at future events so please let us know how this resonates with your interests or suggest topics you’d like them to address:

@olivermarks

@sameerpatel

@swylie650

Further discussion on this topic from Oliver and Sameer:

Enterprise 2.0 and the Paradigm of Social Partnerships - Pretzel Logic

How To Sell Collaborative Business Performance Internally - ZDNet

Today was an interesting day in the Enterprise 2.0 echo chamber that reminded me of my favorite short poem by Robert Frost,

“We all dance around the circle and suppose. The secret sits in the middle and knows.”

A spirited debate erupted this morning in the blogosphere and on Twitter whether the Enterprise 2.0 meme should be retired in favor of the newly popular Social Business meme. The best quote I heard all day was from Megan Murray at Booz Allen Hamilton, the firm that won this year’s Open Enterprise 2009 case study . Ms. Murray wrote,

“In the end I’m not concerned with what we call it. I’ve got work to do.”

The secret, in this case, is that there are millions of enterprise professionals around the world that simply are not tuned into this hair-splitting debate. Whether we’d like to admit it to ourselves or not, large organizations are predominantly still hierarchical fiefdoms. Worse? Senior management and executives still make the big, expensive decisions on strategy and execution. We can continue to debate all the nuances of what Enterprise 2.0 is or isn’t or if it should be at all, but in the end, the good news about enterprise-wide collaboration and “social” innovation will be told and sold in small, leather-chaired conference rooms around the world. And, my prediction is that it will be told and sold by top drawer management consultants like Tammy Erickson.

Tammy is both a McKinsey Award-winning author and executive speaker. As President of nGenera Insight, she has conducted ground-breaking, extensive research on changing demographics and employee values and, most recently, on how successful organizations work. Tammy has co-authored four Harvard Business Review articles and the books Retire Retirement: Career Strategies for the Boomer Generation and Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent. Her blog, Across the Ages, was one of the first Harvard Business Publishing Discussion Forum blogs. You can also find her blogging at Huffington Post.

I was the board member who nominated Tammy to open the conference this year in San Francisco. My position for supporting Tammy was rooted in the need to elevate the conversation of enterprise transformation to a senior management/executive level. Although we had many other good candidates, I felt Tammy was unique in her ability to raise the conversation to a more strategic level and connect the dots to business value. I hope you welcome her to our community.

And, I hope it’s not lost on anyone that Tammy is, well, female. Our old friend Tom Davenport, who originally pooh-poohed the Enterprise 2.0 meme, gives Tammy a ringing endorsement. I have had the pleasure of seeing Tammy speak to executive audiences; she rocks the house. I hope our tight-knit e20 community will be as delighted. I’ve already cautioned her not to call “it” by name.

Mobile workers are getting left out in the cold as battles between vendors continues. I mentioned a few weeks ago the dispute between Google Voice and Apple over allowing Google Voice into Apple’s iPhone store. This week comes news that Microsoft is delivering enhancements to its Office Communicator Mobile, which only runs on Windows Mobile and Nokia Symbian devices. Microsoft also announced new partnership with Nokia. Great, but according to our research, the vast majority of business smartphones are, and will continue to be BlackBerry’s, while 38% of companies are adding support for iPhone over the next year. Enterprise mobile planners are increasingly getting stuck in the middle of efforts by mobile providers to own the operating system, the device, and the software. A trend that appears to be accelerating at the expense of innovation.

Yesterday, I did something that suggested to me that we are at an important tipping point in the psychology of Web 2.0 adoption. Within an hour of hearing the news of Facebook acquiring Friendfeed, I signed up for the latter, using my Facebook login info. I’d known for a year that Friendfeed is a great dashboard service that integrates your social media presence, but I had not joined. Apparently I wasn’t alone. Friendfeed was at one point described by TechCrunch (I think) as ‘a great service nobody will ever use.’  So how do you interpret actions like mine?

Continue Reading »

This week brings news that Apple rejected Google’s application to make its Google Voice mobile application available for download via the iPhone application store. Google Voice users are instead stuck using Google’s web portal to manage their voicemail accounts.

Continue Reading »

David Gilmour is senior vice president, Collaboration Technologies at Oracle. During this discussion we cover Oracle’s Beehive collaborative product and associated strategy. I highly recommend listening to this 16 minutes on large scale enterprise issues as there are some pertinent points here highly relevant to the entire Enterprise 2.0 space regardless of company size.

Beehive is a new product launched at last fall’s Oracle Open World which unifies collaboration messaging, mail serving, team workspace and collaboration spaces, social networking and web video conferencing all in one package.

The intent is to unify and simplify infrastructure and make acquiring these tools less expensive and fragmented.

In big companies unifying user experience across all the different types of user artifacts is a challenge and Beehive seeks to address this.

On top down and bottom up models there is a challenging zero sum trade off between top down and grass roots adoption with fundamentally different goals and contexts driving use cases.

The Oracle philosophy is to split the world into a tight core of services which is managed tightly; by keeping a grip on this, information management and IT are able to control compliance and risk issues while allowing knowledge workers to operate much more loosely at the edges.

This is achieved with a unified environment running one standardized storage architecture, which eliminates the fragmentation caused by attempting to daisy chain multiple applications and their associated storage.

Plugging open source tools into this core architecture is one of the dreams of enterprise 2.0, says Gilmour, with the core sustaining the edge.

Oracle are all for openness and giving customers freedom to do what they want to do.

“One of the not much talked about subjects that lies behind the enterprise 2.0 discussion is that historically there’s always been a very bright line between the process worker where you are typically working with a business application such as a call center, roll up of general ledger, HCM systems, where the worker is engaged in a process that somebody else has designed but inevitably you hit some problems, road blocks, and we have to step out of that process, go over here, collaborate, leverage other users, be in the much more fluid world of user to user publishing, content creation and interaction”

You wind up with a completed transaction which solves the problem, plug that in as the new process and keep doing what the business does.

“That process of disengaging, collaborating and reengaging is very awkward in many situations, and there is a huge amount of frictional loss that happens back and forth across that boundary”.

Oracle are leading the charge in supporting the core operational aspects of the business - which are what pay the bills - by giving IT the core platform to manage tightly so other processes can be loose. Enterprises are inherently social but there is a huge difference between process work and knowledge work.

Customers appreciate the ability to integrate the complete centralized solution out of the box with built in extensibility possibilities.

Three core drivers for Oracle product design: cost containment, breaking the zero sum nature of compliance, and avoiding social software chaos with shadow IT fragmentation.

These measures are designed for large scale enterprises who have scaling issues particularly in the current climate of mergers and acquisitions.

(Apologies for sound quality, we had telephone interference).

I had the opportunity to interview Lee Bryant, CEO of the UK-based consultancy Headshift, and the result was a somewhat long, but extremely interesting series of insights based on his work in many enterprises.

Some of the topmost insights:

• The Economy — “People are still living on last year’s budgets,” so a lot of the momentum now is still based on last year’s decisions. He expects a point of decision for many companies in the near term, which could lead to the tail-off of earlier projects. “Paradoxically, the worst you are hit [economically] the better you come out of it.” Lee suggests that those that who accept the new economic realities quickly are the first to adapt, and may get a leap based on that.
• ROI — Some shell-shocked companies are continuing to fund large, expensive, and perhaps not that beneficial projects, while requiring highly detailed ROI analysis for a $50K experimental project, which is choking off innovation.
• The Rise of the Social Web — Lee has a great historical sense, and suggests that we are at a turning point, like the start of the industrial era. “We have our own railroads, our own telephone system,” meaning the social web, and we have a chance to reorganize our economy around new sorts of scale, new kinds of efficiency and prodcutivity. This is going to be disruptive, but will lead to an new economy.
• Change Management and Culture — Lee makes the case that the meme about people being resisting change is a bit off the mark. People are open to adopting new things if they actually help, and will resist various vacuous arguments about ‘you need to change ot die’ or psuedo-mystical mumbo-jumbo about emergent values and so on. He has found it best to position these tools in the simplest most straightforward and business-oriented way.

I found myself wishing that the conversation could have gone on longer, even though it ran over 20 minutes. Lee and I will be overlapping at several conference in the next month, and I will be sure to talk to him again.

Jeremiah Owyang, a leading social media thinker at Forrester, took some time with me to share observations about the state of practice and the future of enterprise 2.0.

A few highlights:

• Jeremiah recently found that 53% of surveyed marketers are going to increase spending on social media, despite the downturn. Companies are starting to think about the extended enterprise: “People will begin to connect more with colleagues outside the comany, and get work done with them.”

• He quoted John Schwartz who predicted that firewalls would be extinct in the near future. Legal, personal, and true secrets may be locked down, but more and more people will be using open solutions.
• Jeremiah maintains that crowdsourcing support, and other functions, will be a fruitful area. If he were still the intranet manager at Fujitsu, a former role for him, he’d be looking at that now.
• Looking at Forrester itself, Jeremiah revealed that only 18% of the company is active in one project, the in house use of Yammer as a microstreaming platform. They are seeing good productivity paybacks from remaining connected, asking questions, and getting responses in real-time. Still, it will take a while to get real support from senior management.
• Regarding microstreaming (Yammer, et al), Jeremiah thinks they are more natural to business people than blogs. He very naturally transitioned from that into a discussion about mobility and presence, which I have long considered the killer aspect of IM. He seems to think it is a killer side of microstreaming apps, as well.
• The speed of social technologies adoption has been enormously fast, and will become ubiquitous in five years, and in ten years, we won’t use the term Enterprise 2.0 anymore.

I found Jeremiah’s naming names of products to be quite exceptional: generally specific products haven’t been mentioned much. Notably, the ones we hear the most are Twitter and Yammer.

The entire experience with Jeremiah was informative, and I certainly plan to speak with him again, as we develop some deeper analysis of the sector, to get his feedback.

In 2006 there were 750 million virtual workers globally.  By 2011 that number is expected to reach 1billion people and roughly 3/4 of the U.S. workforce.  Dr. Karen Sobel Lojeski, Chief Executive Officer of Virtual Distance International sited those numbers during a recent BusinessWeek webcast that also featured Enterprise 2.0 Conference adviser and NetAge CEO, Jessica Lipnack.  The webcast topic: “Boosting Productivity through Virtual Collaboration” is something Jessica covers extensively at NetAge and is a huge theme for us at the Enterprise 2.0 Conference.

It’s no surprise to see the use of virtual technologies increasing, especially during difficult times where companies are desperate to cut costs.  In fact, BusinessWeek conducted a live poll during the webcast and found that 48% of the audience were already using virtual collaboration daily while 32% used it weekly and 10% monthly.  Certainly “virtual collaboration” can be defined pretty broadly to include everything from the company wiki to a conference bridge but the point remains that what was already an increasing trend in business will be accelerated by our current economic woes.

Continue Reading »

The cellphone industry has seen phenomenal growth over the years. There are over 6 billion people on Earth that own mobile phones for both personal and professional use. But at what point does this market’s growth taper off? Exponential growth year over year is not sustainable, and some of the recent earnings statements are highlighting the growth’s end is near.

Motorola recently announced their 4th quarter earnings and sales were $7.14 billion, down 26 percent from $9.65 billion in the fourth quarter of 2007. One could point the finger of blame at the economy, but perhaps a bigger issue is at hand: market saturation.

Smart phones enable a new way of communication beyond voice. The Web and SMS are now part of the cellular industry and remain an integral way to exchange data. New data applications will create new revenue streams for the industry, but the explosive growth we’ve seen the last 5 years is slowing down. Handset manufacturers can’t rely on consumers and enterprise users to continually upgrade to a more expensive model.

For more insight into this downturn, take a peek at this New York Times article.